Frequently Asked Questions

Is Tail Catcher Pet Co. open for orders?

Not yet. We are building the store and selecting the opening assortment. Products, pricing, and availability will appear when they are confirmed.

What will you sell?

We are planning a curated selection for dogs and cats organized around Play, Care, and Go. No brand or product is final until it appears as an available item in the catalog.

How do Pack Rewards work?

Joining earns 50 points. Eligible purchases earn 1 point for every $1 spent, and 100 points can be redeemed for $5 off. See the Pack Rewards page for details and exclusions.

Do you offer free shipping?

Our current plan is free standard U.S. shipping on qualifying orders of $50 or more. Final regions, exclusions, rates, and delivery estimates will be published before checkout opens.

What is your return policy?

No purchases can currently be made. The final return and refund terms will be published before checkout opens.

How can I contact you?

Email contact@tailcatcherpets.com. Please do not send payment information or other sensitive information by email.